FAQ – SAZVIAN

Welcome to our FAQ section!
Find quick answers to the most common questions about orders, shipping, returns, and products.

Delivery time (UK): 5–7 business days.
Shipping cost: Are calculated at checkout based on your order and delivery location.
Free delivery on all orders over £24.99.
Tracking information is sent automatically to your email once your order has been dispatched.

You can request a return within 30 days of delivery.
To start a return, contact us via the Contact page with your order number and reason for return.
Once your return is approved, we’ll provide instructions for sending your item back.
Refunds are processed within 3–5 business days after we receive your return.

For detailed terms, please refer to our Return Policy

We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, and other secure payment methods.
All prices are shown in GBP (£). Any applicable taxes or duties will be displayed at checkout if required.
Additional charges may apply for international orders depending on destination.

Our products are made using premium synthetic fibres or, where specified, human hair.
Colours and textures may slightly vary depending on screen settings and lighting.

If you didn’t find your answer here, feel free to contact us:

Our customer support team is available to assist you with any inquiries regarding your order or products.

This FAQ applies to orders placed on SAZVIAN, operated by SAZ&CO LTD.